Add the time periods to the Time Schedules.ġ. This time period will be called Off_Shift_2 as shown in this image. Similarly, create another time period from 1600 hours till 2400 hours. In this case, you select 0000 - 0800 hours, Monday to Friday of each week and hit on Save as shown in this image.ģ. Click Add New and enter the time range for Off Shift time Period period. On the Unified CM Administration section of the web page, navigate to Call Routing > Class of Control > Time Period as shown in this image.Ģ.The other from 1600 hours till 2400 hours. In this case we select 0800 - 1600 hours, Monday to Friday of each week and hit on Save as shown in this image.
On the Unified CM Administration section of the web page, navigate to Call Routing > Class of Control > Time Period, as shown in this image.Ģ. Click on Add New and enter the time range for that time period.Create a time period for the time frame 0800 hours till 0400 hours call On_Shift. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. For any calls placed outside these timings, the partition Off-Shift will be active and therefore calls can be forwarded to a Voicemail. When the hotline number is called between 0800 hours till 1600 hours, the partition On-Shift will be active and thus 1-800-111-123 is a hunt pilot number. This is decided by the time schedule assigned to these partitions. 1-800-111-123 (simple DN with CFA to voicemail option checked) in partition Off-Shift.Įven though they are the same numbers, they exist in two different partitions of which only one partition is logically active at any given time. The trick here is to have two numbers that are the same, but in different partitions.ġ. Beyond these timings the calls are to be sent to Voicemail. Calls to this number between 0800 hours till 1600 hours are to be answered by agents. It defines a time frame when the partition is logically active. The time schedule comprises of one or more time periods assigned to a partition. Partition:A partition comprises of a logical grouping of Directory Numbers (DNs) and route patterns with similar reachability characteristics. Time Schedule:This is a collection of one or more time periods. Every year from a given day in a month to another day in the same or different month.Every week from a given day to any other day in the week.
Time Period: Defines a time frame in a 24 hours of a day. Background Information Time of the Day Routing: Working If your network is live, make sure that you understand the potential impact of any changes. The information in this document is based on Cisco Unified Communications Manager 11.0-11. Prerequisites RequirementsĬisco recommends that you have knowledge of these topics: This document describes the concept and working of Time of the Day routing along with a configuration example.
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